Bridge Lane Group Practice - Practice Charter: Your Rights

As a patient, you have the right to:

• Be registered with a GP
• To change your doctor quickly and easily
• Be offered a health check on joining a doctor’s list for the first time
• Receive emergency care at any time through a GP if appropriate
• Receive health care on basis of clinical need, regardless of ability to pay
• Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to the treatment
• Have appropriate drugs and medicine prescribed
• Be referred to a consultant acceptable to you when your GP thinks it necessary, and be referred for a second opinion if you and the GP agree this to be desirable
• Have access to your health records, subject to any limitations in the law, and know that those working for the NHS are under a legal duty to keep the contents confidential
• Choose whether or not to take part in medical research or medical student training
• Be offered a yearly home visit and health check if 75 years old or over
• Be given detailed information about local family doctor services through Wandsworth Primary Care Trust’s local directory
• Receive a copy of your doctors practice leaflet, setting out the services he or she provides
• Receive a full and prompt reply to any complaints you make about the NHS services
  

Comments about our services:

If you have a comment or complaint please let us know first. Speak to the Assistant Manager, Reception Manager or the Practice Manager who welcome your complaints and constructive comments.
If you want advice you can write to the Independent Complaints team at Wandsworth Primary Care Trust as detailed below. For independent help and advice please contact the Independent Complaints Advocacy Service (ICAS) on 0845 120 3784. For complaints regarding our Out-of-Hours Service provided by HARMONI, please see details below.

Patient Services Department Queen Mary’s Hospital Roehampton Lane London SW15 5PN Tel: 0208 355 2123 Fax: 0208 355 2930

Wandsworth Independent Complaints 1 Balham Station Road London SW12 9SG Tel: 0208 673 8820

HARMONI Complaints Officer: Tel: 01923 715011 or 01923 715012