Bridge Lane Group Practice - Practice Charter: Our Service to you
As a patient of the practice you can expect:
- To be treated with courtesy
- To be offered an appointment with a GP within 2 working days
- To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment
- To be seen within 30 minutes of any appointment you are offered at the surgery failing this, to give you an explanation
- To be seen at home at your doctor’s discretion
- To have your long term medication and treatment received at regular intervals
- To receive your repeat prescription within 48 (working) hours of your request
- To be informed (through leaflets, etc) of the practices services and how best to use them
- To receive health care in clean, comfortable and appropriate surroundings
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly. We would, of course, be pleased to hear when you feel praise is due as well
This practice has a confidentiality policy that ensures that the information held by us is used to ensure that you receive proper care and treatment. All of our staff are bound by our confidentiality policy. A copy of the policy is displayed in reception and you are welcome to ask for this.
