Bridge Lane Group Practice - Practice Charter: Help us to Help You
As a patient of this Practice, we expect you:
- To treat the doctors and practice staff with courtesy
- To be punctual for your appointment time
- To give the practice as much notice as possible if you are unable to keep a booked appointment
- To make more than one appointment if more than one person needs to be seen
- To be prepared to make further appointments if you have numerous or complicated problems
- To be patient if appointment times are running late, it may be you who needs the extra time on another occasion
- To ask for a home visit only if the illness prevents you from attending the surgery– children can usually be brought to the surgery
- To contact the doctor out of surgery hours only in cases of an emergency which cannot wait until the next working day
- To use tear off slip to request your repeat prescription whenever possible, and attend for review, when asked, before your next prescription is due
- Not to ask for information about anyone other than yourself
- To inform the practice of any change of name or address, so that our records are accurate
- To call the surgery for an appointment — we do not operate a walk-in clinic
