Complaints Policy

We operate a practice based complaints procedure as part of the NHS system for dealing with complaints.

We believe that most problems can be sorted out easily and quickly, often at the time they occur with the individual(s) concerned. If you are unable to resolve your problem in this way and wish to make a complaint, we would like you to let us know as soon as possible, ideally within a few weeks as this will enable us to investigate the complaint more easily.

Written complaints should be addressed to Barbara Veloso, Practice Manager, at the Practice Address. Alternatively, you can arrange an appointment with her to discuss your concerns.

We shall acknowledge your complaint within 2 working days and aim to investigate it within 10 days of the date the complaint was made. We will then offer an explanation or invite you to a meeting in the practice if this is appropriate.

If you would like further details on the complaints procedure, please ask at our reception for a leaflet which will provide you with all the information you need.